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Friday, June 26, 2009
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Question No.1
1. “It is the instrument which enables manufacturers, producers, retailers and consumers to obtain goods at a time when they can be used or sold even if ready cash is not available.” Match the statement with one of the following.
Correct option
b) Credit letter
2. Collection letter must be:
Correct option
b) Demanding
3. The purpose of a_______ letter is to get money, to keep the customer and future business and to build goodwill.
Correct option
c) Collection
4. CSP stands for:
Correct option
b)Central Selling Point
5. According to Psychologists, 50 percent of an interview’s decision is made within how many seconds?
Correct option
c) 30 to 60 seconds
Question No.2
What is five W and one H approach?
The five W's (who, what, when, where and why) and one H (how) are used to understand the system in the analysis and design phases.
1. What - Understanding the Concept
It helps improve the performance of an organization by reducing the variations in the services and products and providing good quality products. It is a tool to improve the efficiency and the effectiveness of the organization.
2. Why - The Objective of the Project
Achieving Six Sigma is the objective of the project. It means that the goal is to improve the processes and products to the extent of delivering defect free products and services. It requires listening to internal and external customers of the process to bring about the best product, which meets customer requirements.
3. Who - The People Involved
Six Sigma requires the involvement of all members of the organization, from the senior management to those in charge of the processes. Top management decides and appoints sponsors, who in turn will select the Champions, Master Black Belts, Black Belts and Green Belts.
4. Where - Location for Implementation
Six Sigma is applied to all processes of the business. Initially, it can be aimed at a strong problem area, but with the advantages of the project visible to everyone, it can be implemented in all the processes and products as well.
The entire organization will thus undergo a change to ensure increased profits due to improved quality and customer satisfaction.
5. When - When to Apply Six Sigma
Initially, Six Sigma can be applied to problem areas where customer satisfaction is lacking. It can be applied when the need is felt to improve and retain the organization's leadership position in the industry, as well as market share.
6. How - How to Apply Six Sigma
Six Sigma projects are aimed at improving existing processes and eliminating the defects using the DMAIC roadmap. They can also achieve success by bringing about an entire process redesign or new product development using the DFSS roadmap. Process management is useful when existing process improvements need to be sustained.
