Diff b/w simple and compound sentence (2)
Name of element of business latter. (2)
Give step of Formulating step (2)
General use about the direct request (3)
Describe structural clarity and Contextual clarity (5)
What are the basic steps in the composition of business (5)
Diff b/w connotation and denotation (3)
How Eng201 helps in the field of IT? 10
The main objective of the course is to equip students with skills that enable them to communicate clearly and concisely in
diverse business situations. The students learn the importance of planning and organizing effective written messages. The
course emphasize on determining objectives and on developing a logical argument before presenting the message in an
appropriate format. It is divided into two sections:
Written communication covers planning, structure, writing memos, letters, proposals, short and long reports and policy
documents. The oral communication section covers planning and execution of effective presentations, group behavior, planning
and conducting effective meetings.
What is Oral Communication? Which point should be kept in mind to improve oral communication? 5
Oral communication means spoken or verbal communication, typically relies on words, visual aids and non-verbal elements to
support the conveyance of the message. Oral communication includes discussion, speeches, presentations, interpersonal
communication and many other varieties. To improve the oral communication following skills must be kept in mind:
• preparing overheads or other display media
What is the difference between communication at school and at work? 10
Communication at work differs from the communication at school. As a student you communicate for the educational purposes for
example writing term papers or taking a written exam etc. In contrast as an employee you will communicate for instrumental
purposes. Most of your communications will be designed to help your employer achieve practical business objectives.
At school, where your aim is to show how much you know, one of your major writing strategies is to write as much as you can
about your subject. At work, your communications should only include the information your readers need. Extra information
would only clog your reader's path to what they need, resulting in:
What are the basic purposes of business messages? 3
There are three general purposes common to business messages:
3. Collaboration with the audience.
Write down the reasons of conveying a bad news about orders? 3
Reasons of conveying a bad news about Orders can be:
2. product may be out of stock or discontinued
3. Customer may not have met ordering requirements.
State at least three suggestions which ensure courtesy to your message? 3
The suggestions which ensures, courtesy to a message are as follows:
1. Be sincerely tactful, thoughtful and appreciative.
2. Use expressions that show respect.
3. Choose non discriminatory expressions.
Write a note on correctness principle of communication? 2
The term correctness applied to business messages, also means the following characteristics like use the right level of
language, check accuracy of figures, facts and words, and maintain acceptable writing mechanics.
The following things are at the core of correctness:
What is the difference between letter and memorandum? 2
The letters are used to communicate outside the organization. Whereas, the memorandum is the primary vehicle for
communication within an organization, letters are often used to communicate to individuals outside it, especially in formal
How will you make a favorable response to claims and adjustment request? 3
To make a favorable response to claims and adjustment request don't blame an individual or a specific department, and avoid
"Nobody's perfect" or "Mistakes will happen.'
What are the important points of instructions for any document?
Documents should be created for explicit purposes or goals that both the writer and the reader would readily agree on.
Although there are many explicit purposes for creating a scientific or technical document, there are four general categories:
• To enact (or prohibit) something
What is the common ways establishing credibility while organizing a business message? 5
The ways of establishing credibility are:
1. Being enthusiastic: Your excitement about the subject of your message can infect your audience.
2. Being sincere: Your honesty, genuineness, good faith, and truthfulness help you focus on your audience's needs.
3. Being an expert: Your knowledge of your message's subject area (or even of some other area) helps you give your
audience the quality information necessary to make a decision.
4. Having good intentions: Your willingness to keep your audience's best interest at heart helps you create persuasive
messages that are ethical.
5. Being trustworthy: Your honesty and dependability help you earn your audience's respect.
6. Establishing common ground: Your beliefs, attitudes, and background experiences that are like those of your audience
help them identify with you.
Write any two rules to create visual aids in your communications? 2
Two rules for the visual aids to be effective in communications are as follows:
1. Make sure the visual aid makes the point you are trying to get the audience to understand.
2. Make the visual aid professional looking. Do not throw it together at the last minute and apologize to the listeners
What is the difference between consideration and courtesy? 5
1. consideration is situational 1. courtesy is conventional
2. considerate actions are polite only in the specific contexts in which they take place 2. courteous actions are
3. It would be considerate of you to prepare a vegetarian dinner because you know that your guests do not eat meat. It
is not always especially polite to serve guests vegetarian food; it is only polite in this instance because you have
considered their personal preferences. 3. It would be courteous to serve your guests food if you have asked them to come to
your house at suppertime. Everyone agrees that this would be the polite thing to do.
4. considerate act is not necessarily a courteous one 4. A courteous act is not necessarily considerate.
5. For example, if you had an overnight guest who was afraid of the dark, it would be considerate to leave a light on.
5. For example, a guest who was not afraid of the dark may find the light irritating.
What is the role of persuasive speaking? 3
Persuasive Speaking is used to influence what an audience thinks or does. Some of the goals of persuasive speaking include:
• To reinforce the attitudes, beliefs, and values an audience already holds
• To inoculate an audience against counter persuasion
• To motivate an audience to act
The enumeration is used in paragraphs when one wants to itemize or list a set of topics or a series of some kind. Enumeration
is a powerful way to establish a series of observations and to emphasize each element.
What is Conciseness and how it can be achieved? 5
Conciseness has a special value in technical fields. The concise document is a piece of writing that conveys only the needed
material. At the level of the whole document, conciseness is helped most by focus, the narrowing of document scope to a
manageable problem and response.
What does the phrase "Readers Create Meaning" means? 2
Instead of receiving the message, people interact with the message to create meaning.
While reading, we build larger structures of knowledge from small fragments of sentences.
These structures are not the words we have just read but our own creation.
What is a bad news message? 2
A bad news message organized on the direct plan would start with a clear statement of the bad news, proceed to the reasons
for the decision, and end with a courteous close.
Stating the bad news at the beginning has two potential advantages:
• It makes a shorter message possible
• The audience needs less time to reach the main idea of the message, the bad news itself.
What do you understand by the phrase "Readers responses are sharpened by situation"? 3
Responses to a communication are shaped by a total situation surrounding the message such as factors as their purpose of
reading the readers' perceptions of the writer's aims, their personal interest and stake in the subject discussed past
relations with the writer.
What is the impact of courtesy? 2
Courtesy stems from a sincere you-attitude. It is not merely politeness with mechanical insertion of 'please' and 'thank
you', although applying socially accepted manners is a form of courtesy. Rather it is politeness that grows out of respect
What are the meeting minutes contributes in meetings? 2
The two principal in meeting documents are the agenda, which tells participants what topics will be discussed at the meeting,
and minutes, which record what actually occurred. Minutes can be formal or informal. Formal minutes are often required by
federal, state, or local law, by-laws, charters, or regulations. They are usually distributed to the members of the group
before the next meeting, and then approved (sometimes after being amended).
What is courteous close? 2
Courteous close means when your message is most likely to succeed if your audience is left with the feeling that you have
their personal welfare in mind.
