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ENG 301 Solution Assignmet # 01 2012 Nov..

Question # 01

1..... EXAMPLE When the teacher uses very difficult or unfamiliar words the students may not comprehend them.

Communication Barriers Semantic

2.....EXAMPLE Communication fails if there are hasty judgments, refusal to listen to a problem, distraction, acceptance of words literally, fear of criticism, day dreaming, impatience, etc.

Communication Barriers Emotional

3..... EXAMPLE The undesirable sound such as that arising out of dragging a table or sneezing or banging of the door or the window panes or creaking of the door or the fan etc. can pose a distraction.

Communication Barriers Physical

4.... EXAMPLE People, who suffer from ailments such as anxiety and depression, tend to misunderstand what is being said about them.

Communication Barriers Physical

5..... EXAMPLEA speaker may also ruin her credibility with listeners with defensive behavior: instead of accepting new information or that she was incorrect; she may justify a mistake or refuse to admit it altogether.

Communication Barriers Values Attitude

6.....EXAMPLE Seeing things through the lens of our own unique life experiences may lead to assumptions, stereotyping and misunderstandings of others whose experiences differ from our own.

Communication Barriers Perceptional

7....EXAMPLE The audience fails to get the intended meaning if the words or expressions used are too complicated or uncommon. Semantic

8.... In case of written communication illegible writing or bad photocopies lead to miscommunication.

Communication Barriers Physical

9.... EXAMPLE When a listener is fearful that she won't understand what's being said, she tends to shutdown and stop listening as a defense mechanism for future mistakes.

Communication Barriers Psychological

10 ...EXAMPLE If you are experiencing a high level of stress, you may be unable to adequately communicate your own needs or to really hear what another person is saying Communication Barriers Value Attitude

Question # 02

Point 1

This is a downward flow of communication. In the organization decision are made by the top management then these decisions are communicated to the lower management ,then this management makes further downward communication to the low level of management then they further communicated to the supervisors , this is the whole process of downward communication . In this specific instant the president is message is comminuted to the vice president accounting this is downward communication because message is communicated from the top management to the middle management.

Point 2

At this point up ward flow of communication is made middle management to top management, to make decisions president needs information or feedback from the employees, middle management, in upward flow communication is started from supervisors to the top management, supervisor report to low level management, low level to middle level to top level which is the president or CEO or board of Directors.

Point 3

At this point horizontal flow takes place .In order to perform a job, duty, or for the preparation of meetings and to corporate on important issue, communication on the same level .in this hierarchy vice president production communicating to vice president marketing for some cooperation or discussing a issue may b exchange of ideas for launching new product in market. At this communication is taking place at middle level.

Point 4

At this point upward flow of communication is taking place a head (supervisor) of department B of Accounting is communicating to vice president Marketing regarding some issue may b availability of funds for new advertise campaign. 

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Solution # 02:

1.Downward Flow

2.Upward Flow

3.Horizontal Flow

4.Upward Flow 

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2

Communication fails if there are hasty judgments, refusal to listen to a problem, distraction, acceptance of words literally, fear of criticism, day dreaming, impatience, etc.(Psychological)

The undesirable sound such as that arising out of dragging a table or sneezing or banging of the door or the window panes or creaking of the door or the fan etc. can pose a distraction.(physical)

People, who suffer from ailments such as anxiety and depression, tend to misunderstand what is being said about them(emotional)

Seeing things through the lens of our own unique life experiences may lead to assumptions, stereotyping and misunderstandings of others whose experiences differ from our own.(perceptual)

The audience fails to get the intended meaning if the words or expressions used are too complicated or uncommon.(semantic)

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in case of written communication illegible writing or bad photocopies lead to miscommunication.(PHYSICAL)

When a listener is fearful that she won't understand what's being said, she tends to shutdown and stop listening as a defense mechanism for future mistakes.(PSYCHOLOGICAL)

If you are experiencing a high level of stress, you may be unable to adequately communicate your own needs or to really hear what another person is saying(EMOTIONAL)

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I'm not sure how to answer this question, but here are some "ways" through which a company can maintain a good repute (keeping intact basic ethics) alongside a steady flow of profits.

(A) MANAGEMENT. The ethical stance of a company originates from the consistent integrity of its senior officers. From the first day in business, they inform all employees that the primary focus of the organization will be equitable and unbiased service. Customer satisfaction will always be given top priority. 

These objectives should be proclaimed proudly in all media advertising. Members of the public, frustrated with the half-truths and price-gouging so prevalent in business today, will be more than willing to give this refreshingly honest enterprise a try. 

(B) STAFF. The employees must also be committed to the maintenance of high ethical standards. In turn, they, themselves, must be treated as valued members of the organization and be well compensated for their work. Overtime hours and contributions to the efficiency and improvement of the operation must be recognized and rewarded. 

The staff will become ambassadors of goodwill for the organization. Word will soon be spread around the community that the company is a great place to work, and there will be no shortage of skilled and qualified workers anxious to come on board as the company grows. 

(C) CUSTOMERS. With competent workers, high ethical standards and an overall commitment to excellence, any organization will very quickly secure a nucleus of satisfied customers and all their repeat business. 

Of course, there will be the occasional slip-up, whether through accident or human error, but when it happens, every employee will go out of their way to data copied from vu solutions dot com make amends and ensure that the customer suffers as little cost and inconvenience as possible. Steps will also be taken to assure that particular mishap will not be repeated. 

( D) THE COMMUNITY. The community will become your advertising agents. You will be recommended to the friends and neighbours, relatives and co-workers of your regular customers. Your reputation for high ethical standards, honesty, and good service will draw an ever-increasing number of new clients . Your greatest problem will be finding time and room to expand. 

(E) YOUR COMPETITORS. They will notice their customer base dwindling, and realize they either have to adopt improved professional practices or look around for another location outside the sphere of influence of your company and its satisfied and loyal customers. 

The link between business ethics and profitability is undeniable. Smart business owners know this. They repay their staff and customers by being honest, trustworthy, conscientious, and by sharing some of the benefits and profits they accumulate through others' effort and loyalty .

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Could add, that since the question itself talks about technology, organizations could avoid exaggerating about themselves over the internet. 

Instead indulge in some honest yet clever marketing techniques, through which they dont violate business ethics however attract customers at the same time.