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As quality control manager in a restaurant how would you maintain quality in

producing and serving the food to the customers?

ANSWER:

Running a restaurant business is very complicated on its nature since the industry involves serving of foods and services to various customers. Every state has its own regulations on issuing permits and licenses to any restaurant business to ensure that the establishment is following the guidelines assigned to restaurant owners. On the part of the restaurateur, it is a big responsibility to make sure that the restaurant quality control conditions are being followed accordingly. It is pertinent to restaurant managers to learn the importance of quality control that influences a lot on the goal of customer satisfaction as well as on the area of food safety.

As quality control manager in a restaurant I would maintain quality in producing and serving the food to the customers in the following ways:

Food Production and Services

For the purpose of quality maintenance the processing of food should maintain its freshness and must be served in a presentable manner. Customers are not only depending on the quality of the food but also to the quality of services or how the foods are being served to them.

House Cleanliness

The area of the kitchen is referred as the “Back of House” while the “Front of House” is the dining area where the foods are served and eaten by the customers. It is crucial for restaurant owners to maintain the cleanliness of these areas to protect the health of the regular patrons.

Training of Employees

Chefs, waiters, and other service crews should undergo trainings to make certain that they can do the job properly and orderly.

Staff Management

It is the obligation of the owner to keep the customers happy as well as the staffs of the restaurant. Contented employees can do their job perfectly and can give excellent customer service.

Testing:

Another important quality control measure performed by our manager is to check and ensure that the critical food areas have been checked for proper temperatures and taste. This testing maintains consistent quality and taste for our customers and it helps us to identify a problem so that it can be rectified well in time.

Ingredients- (Procurement):

Another notable quality control measure performed by our manager is to use the highest quality of raw material for our preparations and don’t compromise on any conditions. Further we keep a check to ensure the nutritious value of the ingredients.

Customers:

Finally, Our esteemed customers are our ultimate barometer. We listen to their

suggestions and ideas with open mind and implement them if possible. Our top management believes in first hand information and is very aggressive in

interaction with the clients. This practice has helped and is continuously helping us in maintaining and further improving the taste and quality of our products.