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Mgmt510 Online Quiz

Friday, May 07, 2010 Posted In Edit This

which century, the manufacturers began to include quality processes in quality practices?

Select correct option:

17th century

18th century

19th century

20th century

In the new paradigm, managers view error as which one of the following?

Select correct option:

A threat

A substitute

An opportunity

An end

Whose concepts are referred to as statistical quality control (SQC)?

Select correct option:

Shewhart’s

Deming’s

Juran’s

Crosby’s

In which of the following operations great deal of variations can occur?

Select correct option:

Manufacturing

Distribution

Purchasing

Selling

Which of the following are generally easy to detect using statistical methods, and it is usually economical to remove them?

Select correct option:

Common causes

Special causes

Implicit causes

Assignable causes

Who argued that beauty could be understood only after exposure to a series of objects that display its characteristics?

Select correct option:

Drucker

Crosby

Deming

Plato

During which war, Deming taught quality control courses as part of the national defense efforts?

Select correct option:

World War I

World War II

Mexican-American War

The Civil War

Which one of the following depicts feature, which is a dimension of quality?

Select correct option:

Product looks and sounds

Brand name and price

Bells and whistles of the product

Ability to repair a product

The majority of advertisers appeal the public on the basis of which of the following?

Select correct option:

Quality of product

Quality of staff

Inferiority of product

Inferiority of service

The standards for output based on quality and customer-service requirements that originate at the organizational and process levels include requirements for all of the following EXCEPT:

Select correct option:

Accuracy

Innovation

Timeliness

Turnover

"Not giving respect to other people’s contributions", depicts which of the following self-oriented behavior?

Select correct option:

Diverting

Excluding

Belittling

Blocking

After the war, Deming was invited to which of the following countries?

Select correct option:

Germany

Japan

France

China

Which of the following results in low costs?

Select correct option:

High productivity and high capacity utilization

Low productivity and low capacity utilization

Low productivity and high capacity utilization

High productivity and low capacity utilization

The customer value strategy may be addressed in which of the following topics?

Select correct option:

Projects

Products

Services

Measurement

Who developed Quality Function Deployment (QFD)?

Select correct option:

Frederick Taylor

Joseph M. Juran

Y. Akao

Armand Feigenbaum


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