Describe the stages where Quality Control and Quality Assurance work in the process of Total Quality Management and explain the relationship of Quality Control & Quality Assurance in Total Quality Management process.

Solution:-

Quality control and quality assurance are important concepts, yet most project managers have only a vague understanding of the meanings and the differences between these terms. Here's what they mean.


Managing quality on your project means that you must first understand the specific quality expectations of your customer and then put a proactive plan in place to meet those expectations. The "proactive plan" contains a number of elements -- the most important of which are the quality control and quality assurance activities that need to be performed.

Quality control and quality assurance are important concepts, yet most project managers have only a vague understanding of the meanings and the differences between these terms. It's actually pretty easy.

Quality Control refers to quality related activities associated with the creation of project deliverables. Quality control is used to verify that deliverables are of acceptable quality and that they are complete and correct. Examples of quality control activities include deliverable peer reviews and the testing process.

Quality Assurance refers to the process used to create the deliverables, and can be performed by a manager, client, or even a third-party reviewer. Examples of quality assurance include process checklists and project audits. If your project gets audited, for instance, an auditor might not be able to tell if the content of a specific deliverable is acceptable (quality control). However, the auditor should be able to tell if the deliverable seems acceptable based on the process used to create it (quality assurance). That's why project auditors can perform a quality assurance review on your project, even if they do not know the specifics of what you are delivering. They don't know your project, but they know what good processes look like.

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