CS408 Solution
Tuesday, November 06, 2012 Edit This
Constructing a Process Flowchart
Step 1: Determine the Boundaries
- Where does a process begin?
- Where does a process end?
Step 2: List the Steps
- Use a verb to start the task description.
- The flowchart can either show the sufficient information to understand the general process flow or detail every finite action and decision point.
Step 3: Sequence the Steps
- Use post-it notes so you can move tasks.
- Do not draw arrows until later.
Step 4: Draw Appropriate Symbols
- Start with the basic symbols:
- Ovals show input to start the process or output at the end of the process.
- Boxes or rectangles show task or activity performed in the process.
- Arrows show process direction flow.
- Diamonds show points in the process where a yes/no questions are asked or a decision is required.
- Usually there is only one arrow out of an activity box. If there is more than one arrow, you may need a decision diamond.
- If there are feedback arrows, make sure feedback loop is closed; i.e. it should take you back to the input box.
Step 5: System Model
- Draw charts using system model approach.
- Input - use information based upon people, machines, material, method, and environment.
- Process - use subsets of processes in series or parallel.
- Output - use outcomes or desired results.
- Control - use best in class business rules.
- Feedback - use information from surveys or feedback.
Step 6: Check for Completeness
- Include pertinent chart information, using title and date for easy reference.
Step 7: Finalize the Flowchart
- Ask if this process is being run the way it should be.
- Are people following the process as charted?
- Do we have a consensus?
- What is redundant; add what is missing.
The purpose of process mapping is to use diagramming to understand the process we currently use and ask what is expected of us; what should we be doing to provide better customer focus and satisfaction. It will identify what best practices we need to incorporate and find appropriate benchmarks for measuring how we can arrive at better ways of communicating our services. As Dr. George Washington Carver put it – "It is simply service that measures success."
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Mr. Imran is not a regular user of the elevator system. So, his mind is doing following processes.
- Perceptual System
- Cognitive System
- Motor System
I will explain these, how Imran drives the elevator system for the first time. When
he entered in the elevator for the first time, his perceptual system is came into action. The perceptual system perceive the around environment using eyes and get the input (image of the panel that drives the elevator) and send this image to memory for further processes.
And then motor system came into action and turned the imran’s eyes again toward the panels for getting more information.
Imran’s eyes look again on the panels, got an image of elevator using instruction and read one by one. When he read the first instruction, cognitive and motor systems working simultaneously and instructions are also storing in the long term memory. After this perception system again perceive the button panel. It gives all the information to memory. When he looks the “Door close” button, the perception system sends the image of the button to memory where cognitive process comes into action. It compares the new information with the already stored information. The cognitive system tells the meaning of this information to the motor system. It comes into action and Imran’s hand bush the “Door close” button. Similarly, the next information processes and he push the “1” for his desire location.
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